Today i thought i would talk about probably one of the most controversial topics in the web advertising industry, time and again i have sat and listened to Md’s grumbling away about their web team and the ad-words spend that produces no results. The general consensus is that the ad-words campaign is turned off after the first 3 months of painful expenses and few conversions. Does this mean that adwords is a waste of time and money, just another way that the tech savvy google and web company’s can make money. Or does this mean that the bulk of business’s out there who are not using a decent Internet advertising company or in house seo expert just don’t know how to use adwords properly? Well the answer is yes to both of those questions actually.
There can be no question that Google is out there to make money, the fact is they are a business. Owned by people just like the rest of us and we all want our piece of the pie, in retrospect you have to respect what they have managed to accomplish in such a short space of time. However this is a 2 sided coin, as much as google want their share , they also want to give their customers the best service possible.
Now this is where you come in as the small business owner, this is our cost effective way in. Google needs high conversion sites, sites that produce good quality content and offering the right product and services for their chosen sectors. Now this where we can develop our relationship with google and actually have a quite mutually beneficial interest in each others businesses. If you can produce a site that contains good quality content, has a high page view factor, low bounce rate and great goal conversion. Then why wouldn’t google naturally bump you up the list over the other company’s who may even be paying more for their adwords? That is the google code of conduct after all isn’t it, to better themselves and the people by serving the right results against the right keywords. Now how does this affect us and what are the next steps? Below are a few pointers that i have learnt along the way when it comes to google adwords and how to run the campaigns:
- Keywords: Start every campaign with keywords, most company’s go for the placement option. I advise against this and would go for the keywords as the positions will naturally fall into place afterwards. Choose your keywords carefully! Let’s have an example to illustrate that, say i wanted to advertise my Travel Website that specialises in African Safaris. What keywords would i use? Most people would immediately say Safari, is that the right start? Not at all, first off that’s to generic, remember that apple designed a browser called safari. Now would it be any good when someone looking for the browser sees your ad splayed across the page while he’s trying to download his browser? There would be a perfect example of a very expensive campaign that would yield low results. Let’s get more specific, what country are your safaris in? What region? What type of safaris? Price Range? Now you are starting to get an idea of what audience you are targeting and what your spend is.
- Ads: Now that you have your keywords, you start writing out your ads. The same principle applies here again, who are you targeting and what would they want to see in that ad? Slapping something together like this:
African Safaris
Book an amazing safari in Africa
with African Adventures!
This will cost a fortune have a high click through rate but a low conversion rate. Why? Well first of all the ad is so broad that anyone looking for anything Safari related will click on it. Generally at this stage people are still trying to find out what country they want to go safari in and this creates the low conversion rate. You have just sold your holiday to Kruger National Park to one of your competitors by being a fantastic and expensive billboard, and nothing else. Narrow it down, rather advertise your exact safari details for that person looking to close the deal and book their holiday. Something like this:
Namibia Desert Safaris
Packages From Only $1500 PP/N
Full 5 Star Lodges. Touch The Wild.
Using the right combination of keywords such as Namibia desert safari, Namibia holiday safari etc. You are targeting the converting audience who have browsed around, done their homework and now want to pay someone to book their holiday. In your ad you have been specific on the location, the type of holiday and what they can expect to pay against what they will receive. The best part is, that add would probably cost you a tenth of what the African safaris add would have and have a 50% higher conversion rate.
3. Target Advertising: Google has taking the advertising concept even further now by introducing the various options into adwords. Let’s have a chat about some of them:
- Demographics: This is quite an important one, i would advise now to have a look through your web analytics stats. What you are looking for is where most of your visitors come from. There is no point targeting traffic in country’s where you either get no traffic from or where there is no point in advertising in those regions trying to offer your services. Pull in your net and be more specific on your target areas of where you want your ads to appear. For instance there is no use advertising holiday packages in the Gaza strip, those boys have other things on their minds.
- Content, Search and Advertising Partners: This is a mixed one, everything works differently for each company and the type of services/goods you provide. I for one only use the google search to advertise, i feel the content search is overwhelmed with ad sense hackers and proves to have a low conversation rate. The advertising partners i have the same view on, i for one have never clicked an add on you tube, face book and the rest and feel that it’s a rather expensive endeavour.
- Tools: Use the google tools, run the campaign optimisers, they generally have some good tips. Watch your spend though as they tend to try push your bids up.
4. Money: It all comes down to money in the end, there is a little tip here though. Initially your ad campaigns will be a bit pricey, but once you start getting a decent conversion rate you can start bidding google down. They are held at a bit of a ransom here in a sense that they don’t want to let a high converson site drop it’s positions, but they also want to make their cut. This one you have to just finesse, you will start to get the feel over time and gradually you will spend less and gain more.
That’s about it, the only other thing i can suggest is as a small business. Do the campaigns in house, outsourcing can be very expensive and generally the company you outsourcing to doesn’t really understand the market as well as you do.
The other thing is, and i won’t lie. Doing adwords the right way is damn hard work. If done properly though it can really pay off.
That’s all the words of wisdom i have for today, i welcome any questions or comments and i hope you enjoy my little insight into the world of adwords.
The Googler.